Description

Sonoma County Library

Announces an Employment Opportunity

INFORMATION TECHNOLOGY TECHNICIAN III – HEADQUARTERS

40 HOURS PER WEEK – FULL-TIME

We are seeking a skilled and customer-focused Information Technology Technician III to provide advanced technical support in maintaining and enhancing the library’s technology systems and services. Candidates who successfully complete the interview process will be added to a pre-qualified list and may be considered for other vacancies that arise in the next twelve months.

ABOUT THE POSITION:

Under general direction, the Information Technology Technician III provides advanced technical support and leadership in the implementation, maintenance, and support of enterprise information technology systems. This position performs complex troubleshooting, system configuration, and technical support activities for networked computing environments, with an emphasis on Windows Server environments, Active Directory, and Group Policy. The incumbent ensures the reliability, security, and performance of systems and supports the deployment of new and emerging technologies.
 
The incumbent works collaboratively with the Information Technology Specialist (Network Administrator) and other IT staff to support and maintain network infrastructure, including switches, firewalls, servers, and enterprise systems. This role functions as a liaison between technical staff to ensure adherence to established standards, protocols, and operating procedures. Responsibilities include diagnosing and resolving hardware, software, and network issues; implementing system updates and security measures; maintaining system performance; and supporting enterprise services such as email and mobile device management.
 
This position participates in the planning, testing, and implementation of new or modified systems and technologies, including connected and emerging technologies such as IoT devices, as assigned. The incumbent may also develop and deliver technical training, prepare documentation, and provide instruction to staff on systems, software, devices, and related procedures to promote effective use of technology resources.
 
The Information Technology Technician III serves as an escalation point for advanced technical issues and may provide lead direction to technical staff, coordinate work assignments, and act in a lead capacity in the absence of IT management. This position requires strong technical expertise, effective communication skills, and the ability to manage multiple priorities while delivering a high level of customer service and technical support.

Please see the below class specifications for full details about this position.

SALARY RANGE:   $49.05/hour to $61.25/hour 

CLOSING DATE:    Tuesday, June 30, 2026 at 11:59pm

APPLY AT: https://www.governmentjobs.com/careers/sonomalibrary/jobs/5370061