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First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As:
Customer Service Department Supervisor
Customer Service Supervisor
Driver Sales Supervisor
Information Center Supervisor
Inside Sales Supervisor
Reservations Supervisor
Sales Department Supervisor
Sales Leader
Sales Supervisor
Sales Team Leader
Wages
Annual wages for First-Line Supervisors of Non-Retail Sales Workers in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2034 Projected Employment
320,000
0% Change From 2024
Explore First-Line Supervisors of Retail Sales Workers video
Tasks you might complete in a day.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Visit retailers and sales representatives to promote products and gather information.
- Prepare sales and inventory reports for management and budget departments.
- Examine products purchased for resale or received for storage to determine product condition.
- Analyze details of sales territories to assess their growth potential and to set quotas.
- Monitor sales staff performance to ensure that goals are met.
- Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
- Inventory stock and reorder when inventories drop to specified levels.
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Visit retailers and sales representatives to promote products and gather information.
- Provide staff with assistance in performing difficult or complicated duties.
- Inventory stock and reorder when inventories drop to specified levels.
- Formulate pricing policies on merchandise according to profitability requirements.
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- Monitor sales staff performance to ensure that goals are met.
Subject areas you may need to master.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Strengths you may need in this role.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Time Management - Managing your time and the time of other people.
- Social Perceptiveness - Understanding people's reactions.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Service Orientation - Looking for ways to help people.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Repairing - Repairing machines or systems using the right tools.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Writing - Writing things for co-workers or customers.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Coordination - Changing what is done based on other people's actions.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Operation and Control - Using equipment or systems.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Reading Comprehension - Reading work-related information.
- Speaking - Talking to others.
- Mathematics - Using math to solve problems.
- Science - Using scientific rules and strategies to solve problems.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Negotiation - Bringing people together to solve differences.
- Technology Design - Making equipment and technology useful for customers.
- Instructing - Teaching people how to do something.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Quality Control Analysis - Testing how well a product or service works.
- Persuasion - Talking people into changing their minds or their behavior.
- Active Learning - Figuring out how to use new ideas or things.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Programming - Writing computer programs.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Material Resources - Managing equipment and materials.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Flexibility of Closure - Seeing hidden patterns.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Speech Recognition - Recognizing spoken words.
- Selective Attention - Paying attention to something without being distracted.
- Written Expression - Communicating by writing.
- Fluency of Ideas - Coming up with lots of ideas.
- Originality - Creating new and original ideas.
- Deductive Reasoning - Using rules to solve problems.
- Oral Comprehension - Listening and understanding what people say.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Spatial Orientation - Knowing where things are around you.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Stamina - Exercising for a long time without getting out of breath.
- Information Ordering - Ordering or arranging things.
- Problem Sensitivity - Noticing when problems happen.
- Category Flexibility - Grouping things in different ways.
- Written Comprehension - Reading and understanding what is written.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Near Vision - Seeing details up close.
- Night Vision - Seeing at night or under low light.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Trunk Strength - Using your lower back and stomach.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Time Sharing - Doing two or more things at the same time.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Memorization - Remembering words, numbers, pictures, or steps.
- Speed of Closure - Quickly knowing what you are looking at.
- Oral Expression - Communicating by speaking.
- Far Vision - Seeing details that are far away.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Manual Dexterity - Holding or moving items with your hands.
- Finger Dexterity - Putting together small parts with your fingers.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Visualization - Imagining how something will look after it is moved around or changed.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Speech Clarity - Speaking clearly.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Hearing Sensitivity - Telling the difference between sounds.
- Sound Localization - Noticing the direction that a sound came from.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")