Description

Do you enjoy supporting meaningful projects that benefit your community? Are you a highly skilled leader in administrative support and organization? Are you interested in working in a flexible and adaptive team environment and work culture? 

Regional Government Services and its staff are conducting this recruitment on behalf of the Buena Park Library District.
 

THE POSITION

Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff performing customer service duties within the Circulation Department, including processing circulating materials, shelving, answering patron questions, collecting fees, and performing passport acceptance services; develops and generates a variety of statistical reports; provides complex staff assistance to assigned supervisory and management personnel in areas of expertise; and performs related work as required.

THE IDEAL CANDIDATE WILL:

• Be a self-motivated and organized professional with a strong work ethic, high standards, and a commitment to exceptional customer service.
• Provide exceptional customer service to a diverse customer base.
• Interact tactfully, effectively, courteously, and concisely both orally and in writing with people in an environment with extensive public contact.
• Demonstrate strong problem-solving skills and attention to detail. Have proven experience and ability as a mentor and supervisor who can encourage and develop employees Excel both within a team and independently.
• Have experience in a public library or public agency (highly desirable). 
• Be willing to work weekends, evenings, and holidays in order to accommodate the district’s needs.

COMPETENCIES

• Accountability - Accepts responsibility for themselves and their team
• Attention to Detail - Guides the team to accomplish tasks with thoroughness and accuracy
• Communication - Exchanges information with constituents using oral, written, and interpersonal communication skills
• Creativity and Innovation - Applies original thinking in approach to job responsibilities and improving processes, methods, systems, and services
• Customer Service - Continuously searches for ways to increase customer satisfaction
• Inclusiveness and Interpersonal Relations and Skills - Creates a workplace in which people of all backgrounds and cultures feel included, welcomed, and valued; maintains positive and constructive internal and external relationships through staff development
• Leadership - Understands formal and informal power and influence structure within the organization and successfully achieves positive, desired outcomes
• Leverage Technology - Champions innovative use of technology; authorizes resources for tools to support the organization’s mission and strategic goals
• Problem Solving - Finds solutions to difficult or complex issues

Supplemental Information:

ABOUT THE DISTRICT

The Buena Park Library District, originally established in 1919, is an independent special district organized under the Education Code of California, Sections 19600-19734. Special districts are a form of local government that were created by their constituents to meet specific service needs for their community. This free public library, governed by a five-member, elected library board, provides equal access to library services for all community residents. No effort is spared to maximize services at the best value to the taxpayers of the district. 

Basic library services are always provided free of charge and costs of selected peripheral programs are held to a minimum. Well-trained library professionals are employed to bring people and the resources of the library together. The library presents and makes its facilities available for a variety of programming for children and adults, and prioritizes the materials and services based on the needs of the Buena Park community. Residents and students from the surrounding cities also enjoy the various library services offered.

Examples of Duties:

To review the full job description, click HERE

BENEFITS AND SALARY INFORMATION:

Salary: $68,221.44 - $87,069.76 Annually

Benefits:

• Retirement: CalPERS agency; 2% at 60 for Classic members or 2% at 62 for PEPRA. 
• Optional 457B Plan.
• Medical: CalPERS Plans with the District’s contribution currently benchmarked at the region 2 Kaiser Rate for employees. The district will also pay an addition of $250 toward dependents. 
• Employer pays employees’ share of Dental, Vision, Life Insurance, Short-Term and Long-Term Disability and EAP. Optional employee paid dependent vision and dental coverage. 
• Holidays: 12 recognized holidays and 1 floating holiday. 
• Sick leave: 8 hours per month.
• Vacation leave: 80 hours per year for the first 5 years of service, 120 hours for 5-10 years of service, and 160 hours after 10 years of service. 

APPLICATION PROCESS:

Applications must be submitted online through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment.
  
All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment.

Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system.
  
APPLICATION DEADLINE, IS August 6, 2026. 

 
SELECTION PROCESS:
  
Application - (Pass/Fail) Applications are screened based on the criteria indicated in this announcement. Incomplete, late, emailed, and faxed applications will not be accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. 
  
Minimum Qualifications (MQ) Appraisal – (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed for each applicant's ability to meet the minimum work experience, training, and educational qualifications.

Online Skills Assessment – (Pass/Fail) An Online Skills Assessment may be used to evaluate candidates’ knowledge, skills, and abilities for the position. The Online Skills Assessment exam is conducted via a video conference platform. The Online Skills Assessment tentatively scheduled for the week of August 17. 2026.

Remote Screening – (Pass/Fail) A remote screening process may be used to verify qualifications and evaluate candidate's knowledge and skills for the position. The remote screening is tentatively scheduled for August 24, 2026. Successful candidates will be submitted to the Buena Park Library District for further consideration.
 
All communication and notices will be sent via email. Additional inquiries about the position may be directed to [email protected].
 
Neither Regional Government Services nor the Buena Park Library District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise RGS by emailing [email protected].
 
The Buena Park Library District is an Equal Opportunity Employer.

Requirements

Typical Qualifications:
Education and Experience: Any combination of education and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Education: 
  • Equivalent to an associate’s degree from an accredited college with coursework in public or business administration, library science, information science, communications, or a related field. A bachelor's degree is desirable.
    
    
• Experience:
  • Three (3) years of progressively responsible experience in customer service, public service, retail, hospitality, recreation, education, banking, or similar service-oriented environment that included responsibility for coordinating operations, resolving customer concerns, maintaining records, cash handling, and using computerized business systems.
  • One year’s experience supervising, leading, or coordinating the work of staff, including planning, training, scheduling, assigning of work; monitoring performance, and fostering a collaborative, customer-focused work environment, is required. 
  • Experience implementing policies and procedures, preparing reports, analyzing operational needs, and recommending process improvements is highly desirable.
  • Experience working in a public library or other public service organization is desirable but not required.

LICENSES AND CERTIFICATIONS:

• Possession of, or successful acquisition within 3 months, a valid U.S. Department of State Certificate of Completion of Passport Acceptance Agent Training, to be maintained throughout employment.